Terms of Service

1. Acceptance of terms

These Terms of Service ("Terms") govern your access to and use of the website alturia.io and the services provided by Alturia ("we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Our services

Alturia provides digital services that may include web development, SEO, paid media, email marketing, AI and automation, and nearshore staffing, among others. The specific scope, deliverables, timeline, and fees for any engagement will be defined in a separate proposal, statement of work, or written agreement ("Engagement Agreement"). In the event of a conflict, the Engagement Agreement prevails over these Terms.

3. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract to use our services. By using our services, you represent that you meet these requirements and that any information you provide is accurate.

4. Acceptable use

You agree not to:

• Use our website or services for any unlawful, fraudulent, or harmful purpose.
• Attempt to gain unauthorized access to our systems, networks, or data.
• Interfere with or disrupt the integrity or performance of our website or services.
• Copy, reproduce, or resell any part of our website or services without permission.
• Use automated means to access the site in a way that harms or overloads it.

5. Proposals, quotes & engagements

Any proposals, quotes, or estimates we provide are non-binding until accepted in writing by both parties through an Engagement Agreement. Pricing is valid only for the period stated in the proposal. We reserve the right to decline any engagement at our discretion.

6. Payment terms

Unless otherwise stated in an Engagement Agreement:

• Fees are quoted as flat fees or on the basis described in the proposal, in USD.
• Payment terms depend on the service: recurring or monthly services (e.g. SEO maintenance) are due on receipt, while one-off projects are due within 15 days of the invoice date. The applicable terms are stated in each proposal or Engagement Agreement.
• Late payments may incur a reasonable late fee and/or suspension of services.
• Fees are non-refundable except as expressly stated in the applicable Engagement Agreement.

7. Intellectual property

All content on our website — including text, logos, designs, graphics, and code — is owned by Alturia or its licensors and is protected by intellectual property laws. You may not use it without our prior written permission.

For client work, ownership of final deliverables transfers to the client upon full payment, unless otherwise stated in the Engagement Agreement. We retain ownership of our pre-existing materials, tools, and methodologies, and may showcase completed work in our portfolio unless the client requests otherwise in writing.

8. Client content & responsibilities

When you engage our services, you agree to provide accurate information, timely feedback, and any materials (such as text, images, or access credentials) needed to complete the work. You represent that you have the rights to any content you provide to us. Delays caused by missing materials or feedback may affect timelines and costs.

9. Third-party services

Our services may rely on or integrate third-party tools and platforms (such as hosting, advertising, analytics, or scheduling services). We are not responsible for the availability, performance, or policies of these third parties, and their use may be subject to their own terms.

10. Disclaimer of warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee specific results, rankings, traffic, revenue, or business outcomes. Any examples or projections we share are illustrative and not promises of performance.

11. Limitation of liability

To the fullest extent permitted by law, Alturia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from your use of our website or services. Our total liability for any claim shall not exceed the amount you paid to us for the specific services giving rise to the claim during the 3 months preceding the event.

12. Indemnification

You agree to indemnify and hold harmless Alturia and its team from any claims, damages, or expenses arising from your breach of these Terms, your misuse of our services, or content you provide that infringes the rights of a third party.

13. Termination

Either party may terminate an engagement as described in the applicable Engagement Agreement. We may suspend or terminate your access to our website or services at any time if you violate these Terms. Provisions that by their nature should survive termination (such as payment obligations, intellectual property, and liability) will continue to apply.

14. Governing law

These Terms are governed by the laws of Ecuador, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in Guayaquil, Ecuador, unless otherwise required by applicable law.

15. Changes to these terms

We may update these Terms from time to time. We will post the updated version on this page and revise the "Last updated" date above. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

16. Contact us

If you have questions about these Terms, contact us at:

• Email: hello@alturia.io
• Company: Pedro M., trading as Alturia
• Address: Guayaquil, Ecuador